At 897ph, protecting the personal data of our Filipino players is not a checkbox exercise — it is a fundamental part of how we operate. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and the rights you have over your own information.
Six principles that guide how 897ph handles your personal data — every day, on every transaction.
All data transmitted to and from the 897ph platform is protected by 256-bit SSL encryption. Your personal and financial information is stored on secured servers with access controls and audit logging.
897ph does not sell, rent, or trade your personal data to third-party marketers under any circumstances. Your information is used solely for the purposes described in this Policy.
897ph practices data minimisation — we collect only the personal information that is genuinely necessary for account management, regulatory compliance, and delivering our services to you.
We tell you exactly what data we collect, who we share it with, and why. No hidden data collection, no opaque third-party integrations that profile you without your knowledge.
897ph processes your data in accordance with applicable Philippine data protection laws and the principles governing responsible online gaming operations in the Philippines.
You have genuine, exercisable rights over your personal data — including the right to access, correct, restrict, and request deletion of your information. We honour these rights promptly.
About This Policy This Privacy Policy ("Policy") describes how 897ph ("897ph," "we," "us," "our") collects, uses, stores, shares, and protects the personal information of individuals ("you," "Player," "User") who access or use the 897ph platform at 897ph.org. By registering an account or continuing to use the 897ph platform, you acknowledge that you have read and understood this Policy. This Policy is to be read in conjunction with the 897ph Terms & Conditions.
1.1 897ph is committed to protecting the privacy and personal data of all individuals who interact with our platform. We recognise that Filipino players entrust us with sensitive personal and financial information, and we take that responsibility seriously.
1.2 This Policy applies to all personal data collected through the 897ph website (897ph.org), mobile interfaces, customer support channels, and any other touchpoints through which 897ph interacts with registered or prospective players.
1.3 This Policy does not apply to third-party websites, game providers, or payment processors that may be accessible via or linked from the 897ph platform. Those entities operate under their own privacy policies, for which 897ph bears no responsibility.
1.4 We encourage you to read this Policy in full. If you have questions about how your data is handled, you may contact our Data Protection contact at any time using the details provided in Section 14.
2.1 897ph is an online casino and sports betting platform operated under the 897ph brand, serving players based in the Philippines. For the purposes of this Policy, 897ph is the data controller responsible for the personal data of registered players on the 897ph.org platform.
2.2 As data controller, 897ph determines the purposes and means by which personal data is processed. Our processing activities are conducted in accordance with applicable Philippine data protection principles and responsible gaming regulatory requirements.
2.3 Contact for privacy matters: [email protected] — please use the subject line "Privacy Enquiry" for all data protection matters.
3.1 897ph collects the following categories of personal data, depending on how you interact with our platform:
Full legal name Date of birth Nationality Residential address PH mobile number Email address Government ID details (for KYC)
Collected at registration and during KYC verification. Required to establish your identity, verify your age (21+ requirement), and comply with regulatory obligations.
Account username Account registration date Deposit history Withdrawal history Bet and gaming history Bonus claim records Account balance data
Generated through your use of the 897ph platform. Used for account management, dispute resolution, fraud prevention, and regulatory reporting.
GCash account reference PayMaya account reference Bank account details (where applicable) Transaction timestamps and amounts
Used for processing deposits and withdrawals. 897ph does not store full bank account numbers or card details — payment processing is handled by certified third-party payment processors.
IP address Device type and model Browser type and version Operating system Session timestamps Login history Geolocation (country/region)
Collected automatically during platform use. Used for security monitoring, fraud detection, and platform performance optimisation.
Live chat transcripts Email correspondence Support ticket records Feedback submissions
Retained for quality assurance, dispute resolution, training purposes, and compliance documentation.
Promotional opt-in status Communication channel preference Campaign interaction history
Recorded when you consent to receive marketing communications. You may withdraw consent at any time via your account settings or by contacting support.
4.1 897ph collects personal data through the following means:
5.1 897ph processes your personal data for the following specific purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Identity, Contact, Account data |
| Age and identity verification (KYC) | Identity, Government ID data |
| Processing deposits and withdrawals | Payment, Transaction, Identity data |
| Providing gaming services and game history | Account, Transaction data |
| Customer support and dispute resolution | Identity, Account, Communications data |
| Fraud detection and security monitoring | Technical, Transaction, Identity data |
| Anti-money laundering (AML) compliance | Identity, Transaction, Payment data |
| Responsible gaming monitoring | Account, Transaction, Communications data |
| Marketing communications (with consent) | Contact, Marketing Preference data |
| Platform performance and analytics | Technical, Device data (aggregated) |
| Legal and regulatory reporting | Identity, Transaction, Account data |
6.1 897ph processes your personal data on the following legal bases:
7.1 897ph does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your data only in the following circumstances and only to the extent necessary:
897ph engages trusted third-party service providers who process data on our behalf under strict data processing agreements. These include KYC verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), game platform providers, fraud detection services, and customer support tools.
897ph will disclose personal data to Philippine regulatory authorities, PAGCOR, the Anti-Money Laundering Council (AMLC), law enforcement agencies, or courts where required by applicable law, a valid legal order, or where 897ph is otherwise legally compelled to do so.
In the event of a merger, acquisition, or transfer of all or part of 897ph's business, personal data may be transferred to the successor entity, subject to equivalent privacy protections. Affected players will be notified where required by law.
897ph may share identity and transaction data with fraud prevention agencies or industry shared databases where there is reasonable suspicion of fraud, money laundering, or other financial crime.
No Commercial Data Sales Under no circumstances does 897ph sell, license, or otherwise commercially exploit your personal data for the benefit of third-party advertisers, data brokers, or marketing networks.
8.1 The 897ph platform uses cookies and similar technologies to deliver and improve its services. Cookies are small text files stored on your device when you visit the 897ph website. They do not contain executable code and cannot access files stored on your device.
8.2 897ph uses the following categories of cookies:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security, platform functionality | No — required for platform operation |
| Performance / Analytics | Measuring platform usage patterns, page performance, error tracking | Yes — via cookie preferences |
| Functionality | Remembering your preferences, language settings, and display options | Yes — may affect user experience |
| Marketing | Tracking responses to 897ph promotional campaigns where consent has been provided | Yes — via consent withdrawal |
8.3 You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 897ph platform.
8.4 897ph does not use third-party advertising cookies to profile you for the benefit of external advertisers.
9.1 897ph retains personal data only for as long as necessary for the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulatory obligation.
9.2 The following retention periods apply as a general guide:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account + 5 years post-closure |
| KYC / identity documents | Duration of account + 5 years post-closure |
| Transaction and betting records | Duration of account + 5 years post-closure |
| Customer support records | 3 years from date of interaction |
| Marketing consent records | Until consent is withdrawn + 1 year |
| Technical / session logs | 12 months from date of generation |
9.3 Where data is no longer required for any lawful purpose, 897ph will securely delete or irreversibly anonymise it.
Regulatory Retention Requirements Certain data categories — particularly transaction records and KYC documentation — may be subject to mandatory retention requirements under Philippine AML laws and applicable gaming regulations. These legal obligations take precedence over any data deletion request.
10.1 897ph implements technical, administrative, and physical security measures designed to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Key security measures include:
10.2 Notwithstanding the above, no data security system is impenetrable. 897ph cannot guarantee absolute security of data transmitted over the internet. You play a role in your own data security by maintaining strong, unique passwords and enabling two-factor authentication on your 897ph account.
10.3 In the event of a data security incident that is likely to result in a risk to your rights and freedoms, 897ph will notify affected players in accordance with applicable Philippine data breach notification requirements.
11.1 As a 897ph player whose personal data is processed by 897ph, you have the following rights in relation to your personal data:
Request a copy of the personal data 897ph holds about you, including information on how it is used and with whom it is shared.
Request correction of inaccurate or incomplete personal data held in your 897ph account at any time via account settings or by contacting support.
Request deletion of your personal data where it is no longer necessary, subject to any mandatory legal retention obligations that override this right.
Request that 897ph limits how your personal data is processed in specific circumstances, such as while a rectification request is being assessed.
Request a structured, machine-readable copy of personal data you have provided to 897ph, for transfer to another service provider where technically feasible.
Object to processing of your personal data based on legitimate interests, including direct marketing. Objections to marketing are honoured immediately upon receipt.
How to Exercise Your Rights
To exercise any of the rights listed above, contact the 897ph support team at [email protected] with the subject line "Data Rights Request." Please include your registered account username and a clear description of your request. 897ph will respond to all valid data rights requests within thirty (30) calendar days. Where a request is complex or numerous, 897ph may extend this period by a further thirty (30) days, with prior written notice to you.
12.1 The 897ph platform is strictly intended for use by individuals aged 21 years and above. 897ph does not knowingly collect or process the personal data of individuals under the age of 21.
12.2 897ph employs age verification measures at the point of registration and reserves the right to request documentary proof of age at any time. Where 897ph determines or has reasonable grounds to suspect that a player is under 21 years of age, the Account will be immediately suspended, all pending transactions reviewed, and the matter handled in accordance with applicable regulatory requirements.
12.3 If you are a parent or guardian and believe that a minor has created an 897ph account using false age information, please contact 897ph support immediately so that the account can be closed and any deposits refunded.
21+ Requirement Strictly Enforced Registration, deposit, and gameplay on the 897ph platform requires confirmation that you are 21 years of age or older. This is non-negotiable and enforced in accordance with PAGCOR-aligned responsible gaming standards applicable to online gaming operations serving the Philippine market.
13.1 897ph reserves the right to update, amend, or replace this Privacy Policy at any time. Changes may be made to reflect updates in Philippine law, changes in our data processing practices, new service features, or regulatory guidance.
13.2 Where changes to this Policy are material — for example, changes affecting the categories of data we collect, our data sharing practices, or your data rights — 897ph will endeavour to notify registered players by email to the address registered on their Account, or via a prominent notice on the 897ph platform, at least fourteen (14) days prior to the changes taking effect.
13.3 Non-material updates (such as typographical corrections or clarifications that do not change the substance of the Policy) may take effect without prior notice.
13.4 The "Last Updated" date at the top of this Policy will be revised each time a change is made. Continued use of the 897ph platform following the effective date of any Policy amendment constitutes your acceptance of the updated Policy.
The current version of this Privacy Policy was last reviewed and updated on 1 January 2026. 897ph recommends all players review this Policy periodically.
14.1 For any queries, concerns, or requests relating to this Privacy Policy or the way 897ph handles your personal data, please contact us using the following details:
14.2 897ph aims to acknowledge all privacy-related enquiries within two (2) business days and to provide a substantive response within thirty (30) calendar days of receipt.
14.3 If you believe 897ph has not adequately addressed your data privacy concern, you may have the right to lodge a complaint with the relevant Philippine data protection authority. 897ph will cooperate fully with any regulatory investigation into our data processing practices.
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